![]() ![]() To put the reservation on queue, select No then choose the Queue button for the reservation from the Reservation Options menu. This is due to the fact that the reservation has a specific room assigned to it and is not waiting on just any room type. ![]() Note: The queue message is not displayed if the reservation being checked in has a room number already assigned to it, regardless of room type. When you attempt to check in guests before their accommodations are available - for example, if the assigned room is still occupied or all rooms of the desired room type are dirty - the Queue Reservations feature tells you that there is a rooms queue and prompts you whether you want to continue with check-in or stop the check-in so that you can put the reservation on queue. Note: A reservation can be placed into the queue only if the reservation is not checked in and the guest’s arrival date equals the property business date. The OPERA Queue Reservations/Queue Rooms feature helps you manage room assignment fairly, and get guests into their rooms faster by coordinating front desk and housekeeping efforts. The resulting backlog can cause confusion at the front desk and, worst of all, guest dissatisfaction unless the situation is handled equitably and expeditiously. ![]() The Queue Reservations/Queue Rooms feature is made accessible by setting the Rooms Management > Queue Rooms application function to Y.Īt times, guests arrive before their selected room or a room of their chosen room type is available for assignment. ![]()
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